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Your questions answered
We know you've got lots of burning questions for us so we've tried to answer as many as we can below. Do let us know if you have any other queries and we'd be happy to help. Just reach out via our contact form or through social media.
Yes, we offer worldwide shipping, and free delivery on $50+ orders.
It depends on where you are. Orders processed here will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 2-8 days. Delivery details will be provided in your confirmation email.
We use all major carriers such as UPS, FedEX, DHL, Aramex, and local courier partners. You’ll be informed during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Sometimes delivery companies can be a little heavy handed. Send us a photo of the package and items along with your order number and we will take it up with the delivery company and send you out some fresh replacements at first class delivery.
We only ask you send back the items you have received so we can use them in our case.
The cosmetics industry is one of the largest contributors to environmental waste and pollution.
New Well sets itself apart by embracing ethical and sustainable practices in our production. Our products are carefully formulated using eco-friendly, cruelty-free ingredients, avoiding harmful chemicals, and reducing waste through mindful packaging.
We prioritize small-batch manufacturing to ensure quality and minimize environmental impact. By utilizing organic and ethically sourced materials, we aim to redefine beauty standards while preserving our planet.
Your support and understanding play a crucial role in our mission to revolutionize the cosmetics industry for a healthier planet and a more conscious community.
Beauty for conscious individuals. Empowering formulations crafted to ignite confidence and spark meaningful discussions.
Our products are meticulously developed, embodying ethical production values. Each item is meticulously formulated with cruelty-free, eco-conscious ingredients, adhering to the highest quality standards. Additionally, alongside our signature line, you can explore thoughtfully curated selections from other female-owned small businesses.
We're based in Wyoming,US and have several separate locations.
Although we're currently not hiring we're always on the look out for talent so email us at careers@newwellus.com and tell us a little bit about yourself!
Of course. The quickest way is to reach out via our social media channels (see the links below) or head over to ourcontact pageand send us an email.
Alternatively email us at info@newwellus.com and we'll get back to you as soon as possible. If it is in reference to an order please provide your order number so we can get to you as soon as possible.
We are available through our social channels 9am to 5pm Monday to Saturday
See below for a link to all our social channels.
